Enhance Pickleball Shipping Policy

At Enhance Pickleball, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy before placing your order.

Order Processing

• Orders are processed within 1–2 business days from the time of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.
• If there are any delays or issues with your order, we will notify you via the contact information provided at checkout.

Shipping Methods

• Standard expedited shipping is the only shipping method available for all orders.
• Orders are shipped from our warehouses in California or Illinois, depending on your delivery address.
• Shipping methods cannot be modified once the order is placed.

Estimated Delivery Times

• We do our best to deliver orders within 2-4 business days.
• However, in some cases, shipping can take 7-10 days due to factors beyond our control, such as weather conditions, carrier delays, or supply chain disruptions.
• Enhance Pickleball is not responsible for delays caused by shipping carriers or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated based on the total weight of your order and the destination address.
• Shipping costs will be displayed during checkout before you finalize your order.
• Customers are responsible for any applicable taxes, customs duties, or additional fees imposed by local authorities.

Order Tracking

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your order using the carrier’s online tracking system.
• If you have trouble tracking your shipment, please contact our customer service team for assistance.

International Shipping

• Enhance Pickleball ships internationally, including to Southeast Asia and India, though shipping costs are higher.
• International shipping times vary based on the destination and customs processing.
• Customers are responsible for any import duties, taxes, or customs clearance fees.

Order Modifications & Cancellations

• If you need to modify or cancel your order, please contact us immediately at info@enhancepickleball.com.
• We will make every effort to accommodate your request, but once an order has been shipped, modifications or cancellations may not be possible.

Damaged or Lost Shipments

• If your shipment is damaged or lost during transit, contact our customer service team within 48 hours of delivery.
• Provide photos or videos of damaged items and packaging to initiate a claim.
• If approved, we will provide a replacement or refund as appropriate.

Address Accuracy

• Customers must ensure that the shipping address provided at checkout is accurate and complete.
• Enhance Pickleball is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

Policy Updates

This shipping policy is subject to change without prior notice. Updates will be communicated on our website.

For any questions or further assistance, contact our customer service team at info@enhancepickleball.com.

Thank you for choosing Enhance Pickleball—we appreciate your support!